01485 524 000

Voice Solutions
Tailor made for your business

Swains Plc provides tailor-made business calls and lines packages to suit your particular needs. Our communication solutions offer your business excellent value for money and outstanding customer service.

Our full range of traditional and next generation voice services covers all aspects of communication, from best value call plans and line rental, to inbound telephone systems for business and VoIP solutions.

Our network teams have more than 30 years’ combined experience in delivering business lines and calls to companies across the UK. We know how important choosing the right provider is for your business

We provide a range of call tariffs and benefits to ensure that your outbound call quality is the very best it can be. We take pride in delivering high standards and excellent value to every customer. Find out more about our Outbound Calls services.

We appreciate that it can be difficult to understand, and even access information relating to your telecom spending. You can trust us to provide the right tools to keep you informed and in control of your business spending. Find out more about our Management Tools.

VoIP allows you to connect a phone service via an Internet Protocol, instead of, or as well as through your phone provider. We deliver the right VoIP solution for your business, giving you the peace of mind you need to effectively manage your business. Find out more about our VoIP solutions.

We will work directly with you or your local telephone provider to deliver your business phone lines, meaning you have a single point of contact for faults or upgrades whether you have a single line or multiple channels. Find out more about Line Rental from Swains Plc.

Operating a Non-Geographic Number (NGN) can offer a range of benefits for your business and Swains Plc can provide this service, as well as trusted advice and support to enable you to choose the right NGN for your business. Find out more about our Non-Geographic Numbers.

Our Inbound Call Services offer features including Auto Attendant which enables a menu system including recorded messaging, Call Queuing to reduce the number of missed calls at peak times and Call Recording which facilitates training and monitoring. Find out more about our Inbound Services.

Auto attendant - also known as Interactive Voice Response (IVR) - is a service that allows the caller to be automatically transferred to the correct department by using a simple menu system such as press 1 for sales and press 2 for service. The auto attendant can route calls efficiently and hold customers in a queue during busy periods. Tailored hold messaging can keep your waiting caller, informed of their position and alternative marketing messages.