Inbound Calls...
Non-Geographic Numbers
Marketing Numbers are known as Number Translation Services (NTS) or Non Geographic Numbers (NGN) and provide a range of numbers to handle incoming calls, designed to suit your specific business needs.
By using these numbers, you can enhance your customer services, create a national presence, measure your marketing activity or generate additional revenue for your company.
Numbers that can be provided are:
- Freephone - 0800, 0808
Callers can make a free call to you from anywhere in the UK (mobiles and overseas calls are chargeable). You pay for the entire call. These numbers are typically used for stimulating customer contact as the call is free. - Lo-call Rate - 0845
Callers are charged at their Service Provider's local rate, regardless of where they call from in the UK. You pay the remainder of the call charge. These numbers are typically used for measuring marketing activity. - Basic Rate - 0844
Callers are charged between 1p and 5p per minute (dependant on call band) and the owner of the number pays for recieving the call or can receive a rebate (dependant on the call band) - National Rate - 0870
Callers are charged at their Service Provider's National rate, regardless of where they call from in the UK. This charge will be the standard National rate from February 2008 and you pay to receive every call dialled to that number. - International Toll Free (ITF) - (number dependent on country)
Numbers that allow you to provide Freephone access to your customers from abroad. - Universal International Free Number (UIFN) - (number dependent on country)
A single number that allows you to provide Freephone access to your customers from abroad.
Calls received to these numbers can be delivered according to your requirements based upon the following enhanced call plans:
Single Translation
The call to your 08* is delivered to a single telephone number, e.g. calls to 08* number are delivered to your office phone.
Call Forwarding
The call to your 08* number is delivered to a single telephone number; if that is busy or unanswered then it is delivered to an alternative. This call plan allows the call to attempt delivery up to 4 numbers.
Time Dependent Routing
Calls to the 08* number are routed according to time of day, day of week, date of month. For example, during opening hours calls can be delivered to your office, and then automatically be delivered to an alternative number when the office is closed. The routing can be programmed for weekends, and even bank holidays.
Region Based Routing
Calls to the 08* number can be delivered to a destination, according to where the caller is from. For example, a call to the 08* number from Liverpool, is routed to a store in Liverpool, and a call from Cambridge is delivered to a Cambridge store.
The routing options can also be utilised with other inbound services to enhance call handling and the customer experience.
