Inbound Calls...
Call Recording
"A service that does exactly as it says, records your calls".
This service is perfect for staff training and monitoring and provides your business with an added security.
Swains call-recording is operated at network level so there is no capital investment or hardware required. Conversations are recorded and securely stored using RAID technology, with full backup and Data Protection FCS Compliancy. After a month, recordings are moved to an archive for long-term storage. Recordings are retrieved by customers using a powerful search function on the secure website and can also download as WAV files to your PC.
Swains Call Recording offers:
- A Unique product
- Inbound and outbound call recording
- Web based search engine and telephone interface to retrieve calls
- User-friendly search criteria
- Full control of storing, deleting and un-deleting messages
- Long term recording storage
- Calls can be scored for quality and for training purposes by call centres
Telephone: 0844 257 2800
